The Hard Rock Hotel Riviera Maya is not your average tropical beach destination resort, that much is clear from the very second you set foot on property at the resort.
Rock music fills the air and the sights & sounds of Rock & Roll’s long history invade your eyes & ears like a kid entering a candy store!!
But who is responsible for such a cornucopia of thought provoking sights & sounds?
In this weeks feature blog post, we would like to introduce you to Jose Vargas, the appropriately titled “Vibe Manager” at the Hard Rock Hotel Riviera Maya who’s job is to create experiences for the guests both musical and cultural that really keep them begging for more, so they know they’re at a Hard Rock Hotel and not a Holiday Inn.
1. How long have you lived in The Riviera Maya?
I officially arrived in November of 2013, I started working for the Hard Rock Hotel Riviera Maya in September but spent two months training at our sister property in the Dominican Republic (Punta Cana).
2. Where are you from originally?
I was born and raised in Southern California, just outside of Los Angeles. My family is originally from Mexico. I spent the last 8 years of my life working in the entertainment industry producing various events and concerts for music and lifestyle marketing agencies.
3. What department do you work in and what are your day to day responsibilities? Do you work at any of the special events.
My department is VIBE, which is essentially part management. Actually I’m the only person in my department. It can be said that my role is to work with all departments to make sure that Hard Rock brand and culture is well represented and executed throughout the Hard Rock Hotel Riviera Maya.
I’ve been here for a little over 8 months and I can honestly say that each day has been different. On any given day I can have back to back meetings, spend my time out in the guest areas making sure daily activities and music is all on par, or working with a department on trying to improve on any type of service.
I’m the brand ambassador for Hard Rock and everything music culture, so with every event onsite I’m involved in one way or another. From over-all logistics to brainstorming ways to tie in music or activities to enhance on the overall guest experience.
**Editor’s Note – We were on property at the Hard Rock Hotel Riviera Maya for the Grand Opening and really enjoyed the live music at the Heaven Swim Up Bar – what a great experience!! Dancing in the pool with a drink in your hand when the sun is shining and not a care in the world!! Cheers to good living and its something you wont see at other resorts!!
4. Where can you be found most of the time?
If I’m not in the office, it may actually be a little hard to find me. I’m the only person in the staff that doesn’t wear a uniform. So a lot of times guests will think I’m another guest and not a manager. You can find me in the various hotel areas checking out the vibe and music.
The idea is that I should be able to experience everything from a guest point of view and find/think of ways to make it better. Whether that be with music or another form of kick ass service. When I’m not at the hotel you can find me out and about at a bar, club, concert, or any other popular hang out. As the brand ambassador and expert on music culture its my job to know the local artists, trends, managers and try to bring those experiences to the hotel.
**Editors Note – We saw you all over the resort, attending to details, making sure things were to standards….seems like you were everywhere!!! We don’t know of any other resorts that have a person like you. Very nicely done Hard Rock Hotel Riviera Maya!!
5. What are a couple of your most memorable experiences working at Hard Rock Hotel Riviera Maya?
There have been so many already in such a short amount of time that I’ve been here. Off the top of my head three come to mind… first one would be the moment I actually touched down and landed in Cancun, I remember thinking to my self, I’m really here. I knew I was starting a new chapter in my life and the whole thing kind of hit me at once. The others were our opening events, the soft opening or “re-flagging” day as its known in the hotel industry was memorable just because it was the first time we were able to feel the change in vibe in the hotel.
The biggest memory so far would have to be the grand opening that we just had with Jon Bon Jovi. Even if you didn’t like the show, the logistics and planning that went into the concert and after parties were second to none and really set the bar for what the hotel has to offer. It brought all staff together and showed off what our hard work in past months was really paying off. I’m very proud to say that I am part of this team.
**Editors Note – now that’s something you don’t see on vacation……..ever!!! We ran into several guests on property who were flat out amazed to see this type of planning. Two live performances….all free for registered guests staying at the Hard Rock Hotel Riviera Maya!! We had a great time at both shows & the after parties were outstanding!! We cant wait to see what you have planned for the future!!
6. From the moment you walk into a Hard Rock Resort, it’s clear that this is not your average resort. What is your favorite activity or event that takes place down at the Hard Rock Hotel Riviera Maya?
My favorite thing that we have at our hotel would have to be our new Rock Star massage services. Hard Rock is rolling out with this new brand of music infused massages where music is projected from a speaker that hangs over the massage table. Additionally vibrations from a subwoofer type speaker that is mounted under the table are felt throughout your body.
All the while you have an expert masseuse that moves in motions that go along with the music you are hearing and feeling. The music you hear is carefully curated by music experts that take you on a journey of familiar songs and some new ones that still trigger moments bliss and peace. Its an surreal experience and I recommend it to everyone I speak to.
7. These days, many travelers are looking for unique & authentic experiences on and off the resort. What are a couple of the must-do experiences that you tell guests about when they are on property with you.
I can on about all the different things that guests can do while on site at our property. But offsite, it’s a whole nother world (no pun intended) we are talking about… the area is well known for its archeological sites along with its various nature parks and attractions.
Most of our guests go off site during their stay to visit nearby Mayan ruins, or swim with dolphins, or snorkel/scuba dive in the various reefs nearby. You really cant go wrong with any of the above options. There is so much to do here, its one of the reason we have guests that come multiple times a year and yet never have the same experiences.
8. Why should someone who is considering a trip to Hard Rock Hotel Riviera Maya, but not quite sure yet, come there?
We’ve put a lot of work into our new property, both aesthetically and with our style of service throughout all departments and areas of the hotel. We take pride in being able to wow guests with everything from our gourmet food, newly redesigned pools, trendsetting spa treatments, to the exciting nightlife and entertainment. Simply put, our job is to provide our guests with authentic experiences that rock!
**Editor’s Note – we really enjoyed Club Heaven. This is a unique nightclub that you wont see anywhere else. The size and thought that went into it have to be seen first hand. So if you want a nightclub that really delivers a great experience, be sure to check out Club Heaven.
Another area we are looking forward to seeing is the all new bar / DJ area near the far end of the Heaven section out on the waters edge at the Hot Tub by the sea. So many places and spaces on property that stand out – the hard part, will be picking out our favorite spot!!
Thanks for sitting down with us Jose. We really appreciate it and we are looking forward to coming back to see you.
For more information on the Hard Rock Hotel Riviera Maya and to book your VIP experience, contact us at 517-917-0510 or email firstname.lastname@example.org